Education
Masters of Library and Information Science, August 2009
ALA Accredited Library Science Program
Dominican University, River Forest, IL
Bachelor of Arts, 1999
Marketing Management and eCommerce
DePaul University, Chicago, IL
Presentations and Honors
• American Library Association Emerging Leaders Program, 2009.
• Practicum with the Knowledge Management Center of the YMCA of the USA, 2009.
• Designed and presented a bibliographic instruction session as the icebreaker activity for LAMP, 2009.
• Conducted a research study examining personality types of library science students and presented the findings, 2008.
• Authored and presented a paper on usability testing and its application in libraries, 2008.
Professional Experience
YMCA of the USA, Chicago, IL May 09 – Aug 09
Summer Intern
• Assisted the Knowledge Management Center with developing their enterprise taxonomy.
• Performed a content audit of 110 pieces of documentation.
• Assigned metadata for documents examined during the content audit.
Software: MS Office and MOSS 2007.
Valauskas & Pine, Chicago, IL Nov 08 – Aug 09
Intellectual Property Law Firm
Docketing Clerk
• Use electronic records management system to create, manage, store and archive all correspondence.
• Use electronic records management system to manage office workflow.
• Maintain recordation of legal documents filed with the U.S. Patent and Trademark Office.
• Use library document management principals and practices to organize and manage current and historical electronic and paper records.
• Use information science search and retrieval practices and theories to locate and retrieve electronic legal records.
• Use knowledge of search and retrieval process to identify and locate legal resources.
• Manage all incoming mail.
Software: Windows XP/NT, MS Office, and Worldox GX.
Dominican University, River Forest, IL Sept 08 – Aug 09
Reference Desk Assistant
• Created user guides for the Crown Library and IShare online catalogs.
• Use library science principles and practices to locate information in a variety of electronic and print resources, including U.S. government resources.
• Resolved technology issues for patrons.
• Use library systems and software to manage electronic records.
• Provide reference and research assistance to students, faculty, and staff.
Software: Windows XP/NT, MS Office.
Dunn Solutions Group, Skokie, IL Apr 07 – Nov 07
Consultant, Quality Assurance
Lead tester for clients in the following industries: insurance, nutrition, health care and local government. Projects involved testing rollouts of new websites.
• Used project management principles and practices to manage the product testing process.
• Used systems analysis and design principles to research and recommend software solutions for clients.
• Used systems analysis and design knowledge, experience and principles to design, test and implement new software applications.
• Designed an automated workflow management system.
• Developed test procedures.
Software: Windows XP/NT, MS Office.
Discover Financial Services, LLC, Riverwoods, IL Feb 01 – Jun 06
Project Manager/Business Analyst
• Established and maintained a records management system to manage electronic documents.
• Managed the legal, historical records of the company.
• Developed and wrote the corporate governance documents.
• Created and managed staff training and development.
• Used instructional design principles and practices to teach training classes for customer service representatives.
• Created and presented reports for management.
• Developed and conducted user and management focus groups.
Software: Windows XP/NT, MS Office.
Allstate Insurance Co., Northbrook, IL Aug 88 – Feb 01
Project Manager/Business Analyst
• Used instructional design theories to design and teach training classes.
• Used electronic archival systems to maintain electronic records.
• Used automated records systems to manage and direct workflow.
• Used customer service principles and practices to satisfy and resolve customer inquiries.
• Managed a help desk queue in support of 100 field customer service agents and 10,000 sales agents.
Software: Windows XP/NT, MS Office.
Technology Expertise
• Digital library content system (ContentDM)
• Library management systems (Ex Libris’ Voyager)
• Applications software (MS Office Suite)
• Records and repository management (Worldox, Mercury Quality Center)
• Programming languages (Visual Basic 6, HTML)
• Software platforms (Windows XP/NT, MAC OS/X)
Professional Affiliations
• American Library Association Membership Meetings Committee – Member since 2009.
• American Library Association – Member since 2008.
• Association of College Research Libraries – Member since 2008.
• Reference Librarians Association Continuing Education Committee – Member since 2008.
Summary of MLIS Student Projects and Experience
• Completed a Practicum in the YMCA of the USA’s Knowledge Management Center to assist with the development of their corporate taxonomy and accompanying metadata.
• Answered 360 in-depth reference questions in the social sciences using text and online searching principles and strategies. In-house library databases and print materials were used, as well as local, state and federal government print and online sources.
• Located and evaluated various information sources (print and online) for quality and authority.
• Conducted a research study examining personality types of students enrolled in the MLIS program at Dominican University. Compiled and presented findings in a formal report, poster session and oral presentation.
• Created and delivered a presentation on usability testing and its application in libraries.
• Designed and taught four information literacy instruction sessions.
• Designed and developed a digital library collection using ContentDM.
• Used reader’s advisory skills, techniques and theories, to create and publish several annotated bibliographies on social sciences subjects on the Internet.
